Terms & conditions

  • 1. MBO STARCLUB INTRODUCTION

    MBO Starclub is the Loyalty Program practiced at all MBO Cinemas. The Loyalty Program allows earning of Star Points for every Ringgit Malaysia spent at MBO Cinemas. Points collected can be redeemed for free movie ticket(s), snacks & drinks, limited movie merchandise and other exciting items.

    Starclub also offers exclusive member’s privileges.

    • 1.1 Application Fee

      There is no application fee required to sign up to be an ALLSTAR member

    • 1.2 Application

      MBO Starclub application can only be done at www.mbocinemas.com/starclub or Walk-in registration at the cinema outlet

    • 1.3 ALLSTAR MEMBERS (ONLINE or MOBILE APP)

      ALLSTAR members can immediately earn StarPoints with Ringgit spent at MBO website (www.mbocinemas.com) or MBO Cinemas Mobile App*

      *Sign in is mandatory for StarPoints earning.

    • 1.4 ALLSTAR Card

      ALLSTAR card are issued at any MBO Cinemas for free to new members

      Members who registered online is required to collect the ALLSTAR card from any MBO Cinemas

    • 1.5 STARCLUB REGISTRATION

      To join, members must (a) be aged 13 years & over; (b) complete STARCLUB application form with correct and valid information; and (c) agree to receive STARCLUB emails regarding sessions times/movie information /contest/promotions

    • 1.6 Program Operator reserves the right to change, modify, limit or cancel any of the Rewards/ Redemption at any time. This includes increasing or decreasing any requirements for a Reward/Redemption, changing the value of Rewards/Redemption or limiting the availability of Rewards.

  • 2. Exclusive Benefits

    • 2.1 Privileges

      a) Earn 10 Star Points for every RM1 spent through online purchase, mobile app purchase or at box office counters

      b) Redemption of StarPoints for free movie tickets, snacks & drinks, limited movie merchandises or other promotional items

      c) Earn 2x points with any purchase on every Wednesday

      d) Birthday Complimentary ticket for 2 persons during Birthday month

      e) Instant Rewards

      f) Dedicated member’s ticket lane

      g) TOP Monthly Spenders reward

    • 2.2 No Monthly or Annual Fee

      There is no monthly or annual fee.

    • 2.3 STARPOINTS

      StarPoints can be earned with any Ringgit spent through online purchase or at box office counters of

      • a) Movie ticket(s)

        b) Concessions item

        c) Merchandise item

      StarPoints can be redeemed through the website or the box office counters for

      • a) Movie ticket(s)

        b) Concessions item

      Merchandise items can only be redeemed through the website or any site specified and verified by MBO Cinemas

    • 2.4 HAPPY WEDNESDAY for ALLSTAR

      a) ALLSTAR members get to purchase movie tickets at RM 9 each (excluding GST) on every Wednesday either online or over-the-counter at any MBO Cinemas.

      b) ALLSTAR members get to enjoy 2x (double) points with every purchase of movie tickets or concession items on Wednesday.

      c) Happy Wednesday promotion is valid for Standard 2D, Standard 3D only. Happy Wednesday is not valid for Premier Actuator Halls, Premier Halls, Premier Auro Halls, BIG SCREEN, MX4D & KECIL

      d) Happy Wednesday is not valid for any Sneak Movies, and on any State, National, Public or Special Holidays (including Chinese New Year & Hari Raya week).

      e) ALLSTAR members are however still entitled to earn 2x (double) points on every Wednesday regardless of point No.4.

      f) 2x Points only applicable for purchases made on Wednesday for Wednesday only. It’s not applicable for Wednesday sessions purchased on a Non-Wednesday.

      g) Happy Wednesday are not applicable with any ongoing promotion or discount that are available.

      h) ALLSTAR member are required to produce their ALLSTAR card at the Box Office counter, or login via MBO Website, MBO Mobile App & bought movie session on Wednesday in order to entitled the 2x points.

    • 2.5 No Guarantee

      The Program Operator does not guarantee or warrant that any or all of the Privileges of the Program will be available at all times. The Program Operator reserves the right to change, modify, limit or cancel any of the Program privileges at any time. This includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards. This also includes changing the list of Participating Cinemas.

  • 3. TRANSACTIONS & STARPOINTS EARNING

    ALLSTAR members can earn StarPoints for all movie ticket(s) and concessions transactions at MBO Cinemas. Points earning is based on RM1 spent = 10 points

    Star Points Earning excludes Online Booking Fee and where applicable

    • 3.1. ONLINE STARPOINTS EARNINGS

      a) ALLSTAR members are required to log in as a member to earn StarPoints when purchasing movie ticket(s) or concessions at www.mbocinemas.com/starclub

      b) ALLSTAR members are required to Sign In as a member to earn StarPoints when purchasing movie ticket(s) or concessions using MBO Cinemas Mobile App (Android and iOS)

    • 3.2. OFFLINE STARPOINTS COUNTER EARNING

      ALLSTAR members are required to have the ALLSTAR card to earn StarPoints when purchasing movie ticket(s) at any MBO Cinema box office ticketing counter.

      ALLSTAR members who cannot produce their ALLSTAR card will not be able to earn StarPoints when purchasing at the MBO Cinema Box Office Ticketing counter

    • 3.3 CHECK STARPOINTS BALANCE

      ALLSTAR members can check their StarPoints balance by visiting www.mbocinemas.com/starclub and log on as a member.

      ALLSTAR members StarPoints balance can be checked by signing in to MBO Mobile App (Android & iOS)

      ALLSTAR members can also check their StarPoints at the any MBO Cinema Box Office Ticketing counter

    • 3.4. STARPOINTS EXPIRY

      StarPoints have a 2 years expiration period. StarPoints earned in a particular year are valid until the end of the second calendar year.

      ALLSTAR members can check their StarPoints expiration details in Starclub dashboard.

      Total points accumulated between Points expires on
      1 Sept 2013 - 31 Dec 2013 31-Dec-15
      1 Jan 2014 - 31 Dec 2014 31-Dec-16
      1 Jan 2015 - 31 Dec 2015 31-Dec-17
    • 3.5. STARPOINTS REDEMPTION

      StarPoints can be redeemed through the Box Office counters for movie tickets, concessions or during selected campaign period

      Hall Type Seat Type StarPoints
      Standard Hall Adult Standard 2,200 pts
      Adult VIP 2,300 pts
      Couple Seat 4,500 pts
      AURO Hall Adult Standard 2,400 pts
      Adult VIP 2,500 pts
      Couple Seat 4,900 pts
      Premier AURO Hall Single Seat 3,000 pts
      TWIN Hall Single Seat 2,800 pts
      Premier Hall Single Seat 5,000 pts
      PREMIER Bag 3,000 pts
      MX4D Single Seat 4,400 pts
      Big Screen Adult Standard 3,000 pts
      Adult VIP 3,100 pts
      Couple Seat 6,600 pts
      KECIL Adult Standard 2,200 pts
      Adult VIP 2,300 pts
      Couple Seat 4,500 pts
      Concession Single Combo 1,200 pts
      Share Combo 1,500 pts
      Family Combo 2,000 pts
      Nachoz Combo 1,600 pts
      Mini Bites Combo 1,300 pts
    • 3.6. For Hall Booking - ALLSTAR

      Points will only be credited into the member’s account for a transaction made by the member himself/herself at his/her own expense, not on behalf of the company (eg. The ALLSTAR member’s name must match the customer’s name who’s doing the hall booking purchase).

  • 4. Card Process & Migration

    • 4.1. New Card

      ALLSTAR members that have registered at www.mbocinemas.com/starclub, MBO Mobile App or at any MBO Cinemas will be entitled to the ALLSTAR Card

      For online registration, ALLSTARs are required to produce Name, Identity card no. / Passport no, Email address corresponding to their online account to validate their request for the ALLSTAR card.

      For registration at the Cinema outlet, the ALLSTAR card will be issued at registration of a new member

    • 4.2 Card Migration

      Old MBO Card Members cannot migrate directly to the new ALLSTAR club. They will need to reapply by signing up a new account at www.mbocinemas.com/starclub

    • 4.3. Replacement Card

      To obtain a replacement card, please fill a Request Form and complete Replacement Card

    • 4.4. Lost / Damaged Card

      • a) A replacement card fee of RM 2.00 (exc. GST) will be charged.

      • b) If the card is lost and the ALLSTAR member forgot the card number, Member is required to provide:

      • c) Name, contact number, email address and Identity Card No or Passport No.

      • d) Produce valid Identity Card or Passport to validate identity

      • e) Damaged cards are a result of negligence or improper use (ex. carrying the card unprotected in one’s pocket, using the card to scrape a windshield, exposing the card to water, etc.).

    • 4.5. MAGNETIC STRIP FAULTY

      Card can be replaced if the card's magnetic stripe is faulty and there will be no charge to replace a card.

  • 5. Personal Data Update

    • 5.1. Information Update

      To update information such as address, phone number, email address, please log on to the member’s website (www.mbocinemas.com/starclub) and update your profile.

    • 5.2. Change Password

      ALLSTAR member can change their online account password after logging in the member’s page and updating their profile & password page

    • 5.3. FORGOT PASSWORD (ONLINE and MOBILE APP)

      ALLSTAR member must log on to the member’s website (www.mbocinemas.com/starclub) and click the ‘Forgot password’ tab at the log in page. The ALLSTAR member will be prompted a temporary password that will be sent to the email addressed registered

  • 6. BIRTHDAY TICKET FOR ALLSTAR MEMBERS

    • 6.1 ALLSTAR members are entitled to 2 FREE Birthday Movie Tickets every year. The FREE Birthday Movie Tickets can be redeemed at the Box Office Counters at any MBO Cinemas (Refer to ALLSTAR FAQ)

    • 6.2. FREE Birthday Movie Tickets is valid and redeemable only during the birthday month (example: If your birthday falls on 30th September 2017, you may redeem your FREE birthday movie tickets on any day*** within the month of September of that particular year)

    • 6.3. FREE Birthday Movie Tickets are only applicable for movies that are marked with asterisk (*)

    • 6.4. FREE Birthday Movie Tickets are not applicable for VIP Seats, Couple Seats and Special Halls (BIG SCREEN, MX4D, KECIL, PREMIER, TWIN)

    • 6.5. . Birthday Movie Tickets redemption are not valid for any sneak movies, or on any State, National, Public or Special Holidays (including Chinese New Year & Hari Raya week)

  • 7. TERMINATION AND LIABILITY

    • 7.1 If in the Program Operator’s reasonable opinion, a Member is using their Membership in an abusive or fraudulent way, has failed to comply with these Terms and Conditions, has committed an unlawful act or causes wilful damage to the Program Operator’s property, the Program Operator has the right to:

      • a) Immediately terminate their Membership

      • b) Suspend their Membership temporarily until further notice

      • c) Reverse or cancel any Reward Points and or other Privileges that a Member has accrued; and/or

      • d) Refuse to honour the redemption of any Reward Points.

    • 7.2 Fraud or abuse concerning the Membership and/or privileges may be subject to appropriate administrative and/or legal action by the Program Operator.

    • 7.3 On the death of a person who is a Member the Membership will automatically terminate.

    • 7.4 The Program Operator reserves the right to terminate the Program at any time without assigning any reason or giving any prior notice.

    • 7.5 All Privileges, offers and rewards will be forfeited on termination of a Membership or on termination of the Program. The Program Operator will have no further liability to any Member on termination of the Member’s membership or termination of the Program.

  • 8. DEFINITION

    “Program Operator” means Mcat Box Office Sdn Bhd

    “Allstar” means a person who has been admitted by the Program Operator as a participant in the Program and is being recognised by the Program Operator as a participant for the time being

    “Participating Cinema” means the Cinemas designated by the Program Operator from time to time as 'Participating Cinemas' for the purpose of the Program. For a list of current Participating Cinemas please see www.mbocinemas.com

    “Program” means the StarClub Reward Program

    “StarPoints” means points earned as part of the Program that can be redeemed for a Free Movie Ticket and Concessionaries combo.

  • 9. Contact Us

    If you have any questions or queries, kindly contact us via

  • 10. REFUND POLICY

    Online ticketing at www.mbocinemas.com and MBO Cinemas Mobile App refund policy

    • 10.1 Tickets purchased are only for the particular cinema location, film, show time and show dates specified

    • 10.2 If there’s any disputes when purchasing in www.mbocinemas.com or MBO Cinemas Mobile App kindly contact our customer care via phone or email.

    • 10.3 Kindly provide your name, transaction date, contact details, cinema locations, show times and date, name of film and ALLSTAR card number (if applicable) when contacting customer care

    • 10.4 Refunds for tickets will not be provided after guest has viewed the entirety of the movie at any MBO Cinemas locations.

    • 10.5 Please note that service fees and/or convenience fees for online and MBO Cinemas Mobile App purchases are non-refundable. In no case will a movie ticket be refunded after a guest has viewed the entirety of the movie

    • 10.6 All your personal information will not be shared with any third parties. Any information collected through www.mbocinemas.com or MBO Cinemas Mobile App are intented to be used for this transaction only.

  • 11. Terms and Conditions for KECIL

    KECIL is the 1st dedicated movie hall for children. It is a concept of fun and entertainment for children created by MBO Cinemas. In here, their imagination may run free!

    KECIL consists of movies that are suitable for minors with the rating U or PG-13 as per LPF Malaysia guidelines.

    • KECIL tickets can be purchased via walk-in, MBO Cinemas mobile app and MBO Cinemas website for the all available locations.

    • KECIL sofa bed is for maximum of 2 adults and 2 children (with the maximum height of 100cm)

    • KECIL Bean is for 1 child (with the maximum height of 100cm) or 1 child up to 12 years old.ed the entirety of the movie at any MBO Cinemas locations.

    • Children may play at the playground during the movie. However, adult supervision is needed.

    • Adult that are accompanying children in KECIL are not allowed to use the playground as they are built for the children only.

    • Undisciplined, harmful and offensive conduct is prohibited. It is recommended not to use high-sounding words, inappropriate language or signals.

    • Valid only for selected titles and selected show time.

    • Admission of Adults without Kids is prohibited

    • The Management & Staff of MBO Cinemas reserve the right to refuse admission to any person failing to comply with the terms and conditions

    • MBO Cinemas is not responsible for any accident or injury to the patrons & damage or loss of their belongings

    • All ticket discounts, advertiser or complimentary passes & movie access vouchers are not applicable for the KECIL session

    • MBO Cinemas reserves the right to change the terms & conditions for the KECIL sessions without prior notice

  • 12. Terms and Conditions for MX4D

    Welcome to the MX4D® Motion EFX Experience, where you will be immersed into the on-screen action like never before. Please be advised of the following regarding this experiences that you are about to enjoy:

    • Throughout the movie your seat will move with the action on screen

    • Please remain seated with your feet on top of the footrest during the entire movie

    • If you need to get in or out of your seat, please exercise caution and care as your seat and the seats around you may be moving

    • You must be at least 40” tall and be able to sit and support yourself to enjoy this experience

    • Please only 1 person per seat, no lap sitting allowed

    • This experience may not be appropriate for people who may be pregnant, have heart, back, head, leg or neck conditions, or other physical limitations, or those that may have reactions to scents, fog, or strobe lightning effects.